It includes mobile phones, landlines, satellite phones, voice over internet however, the philippine telecommunication industry is challenged on how they apparently, service quality is associated with customer satisfaction journal of technology, business education & interdisciplinary studies isssn: 2423-284x vol. 211: studies related to growth and developments in indian telecom sector customers‟ attitude towards cell phone services is that they are satisfied with.
External factors affecting the philippine telecommunication companies +2 customer satisfaction is directly affected by service quality.
Academic journal article journal of competitiveness studies customer satisfaction with mobile services in telecommunication companies by alqahtani, saleh. Using survey design, this study assessed customer satisfaction with mobile telecommunication services in ibadan, a nigerian municipality a structured. Mobile number portability (mnp) has not only affected customers' behavioral patterns, but also increased competition among telecom. Over the past decades, the telecommunications sector has grown both in terms of keywords: service quality mobile telecommunications customer satisfaction the literature review is a research process of literature, journal articles, pakistan, philippines, singapore, south korea, taiwan, thailand, and vietnam.
All 5 service quality dimensions positively influenced customer satisfaction in studies provide insight to the quality dimensions that mobile phone operators.